Calendar Printing Frequently Asked Questions
Q: How do I get my Charity Discount?
A: To get your charity discount either email us for a quote or if you are creating it online in our design software, process the job through the shopping basket in the normal way but at Payment Stage 4 choose "Please Invoice me to Pay Later" rather than the pay by Credit Card option. That way there will be nothing to pay upfront and we will invoice you the correct amount with your charity discount and the job will enter our workflow.
Q: This Calendar is for Charity but I'm not a registered charity, do I still qualify?
A: Yes you do. As long as it's obvious to us that you are a non-profit organisation or it is a charity or fundraising calendar then we will offer you our no quibble 10% Charity Discount.
Q: How quickly can you deliver?
A: Printing in-house we provide a very fast and efficient service. Our average dispatch time is 5 to 7 working days from proof approval. At peak times of the year this can increase to 2 weeks so we always suggest letting us know if you are planning on ordering a large calendar run so we can book it into our Production Schedule to guarantee delivery by the date you need them. However, we try to keep everyone happy so if you have an urgent requirement please contact us as soon as you are able and we will try our best to slot you in.
Q: What paper do you recommend?
A: Our FREE Sample calendars contain all 12 paper options.
There are 3 paper finishes to choose from, Satin, Silk/Matt coated and Gloss coated. Our satin paper is polished rather than a coated paper and is slighly whiter than coated papers. Being polished it is also easier to write on than coated papers. 85% of our calendars are printed on Satin, 10% on Gloss coated and 5% on Silk coated.
Our paper weights range from 160gsm to 300gsm in Satin, and 170gsm to 300gsm in Silk and Gloss. For a standard calendar we recommend 200gsm Satin for A3 calendars (250gsm takes them over 500g so puts up postage), and 160gsm Satin for A4 calendars, but up that to 200gsm or 250gsm if yours is a professional photographer's or artist's calendar.
Q: I have completed my design in your software, what do I do now?
A: If it is a completed Design Project:
- Please login to your Design Project
- Open it by clicking "Continue Editing"
- Click Purchase (bottom right)
- This adds it to the Shopping Basket
- From there click "Secure Checkout and Payment for your Order"
- At payment stage 4 either select to pay by "Credit/Debit Card" or select "Please Invoice me to Pay Later" (for example it it's an ASK Online Shop product or you need your charity discount), you will be sent an invoice automatically by the system, so if paying later ignore that.
- It will then enter our workflow and we will send you a PDF proof to approve as per our workflow.
Q: How long should I allow?
A: As mentioned above our average dispatch time is 5 to 7 working days from final proof approval. However, to take full advantage of our FREE printed proof prior to printing the main batch (if your order is 100+) and carefully check your work, we advise aiming to complete your calendar 1 month before the date you need it. This gives you ample time to look over the PDF proof we will send you if you have designed it on our online system; make any required changes and receive another PDF proof; then after approving that we can process and send you a FREE printed proof if your order is 100+ (or you can pay for this on smaller runs); you may once you see photos want to make further minor amendments. So in our experience of printing calendars for over 15 years you should be aiming for 1 month prior to delivery.
Q: How do we order free design?
A: Our FREE sample calendar and Online Design Templates show you all our templates. So simply choose a template, select the colour version you require it in or provide us your desired specific colour(s), send us the photos, logos, captions and text via https://askprint.wetransfer.com and we will do the rest. Please note that on average we design calendars in 1 week but at peak times this can take 2 weeks.
Q: My logo has a white background, how do I remove it?
A: It is likely you have uploaded it as a jpg. JPGs cannot be saved with a transparent background. So if you have a PDF or PNG of your logo or crest with a transparent background upload and use that version. You can create a transparent background version in Photoshop. If you are really struggling send us your logo or crest via https://askprint.wetransfer.com and we will try to assist.
Q: What sizes can I have?
A: Popular premium calendars are a Spiral A4 Landscape opening to A3 Portrait Booklet Calendar (spiral booklets hang flatter to the wall than stapled booklets), our most common size is a 13 page A4 Spiral Wall Calendar with thumbcut and calendar hanger, but we print calendars in lots of sizes. The majority of our photo calendars are Portrait aspect ratio once opened but we also offer Square and Landscape versions in different sizes.
Q: What is the minimum and maximum page count I can have in our calendar?
A: Although we can produce double sided wall calendars, so a cover plus 6 page calendar, we feel that once the front is written on by a customer the back is ruined, so we advise that for hanging wall calendars it sould be a cover plus the 12 months. We can add additional pages including a 14th page back cover. Our FREE sample calendars all contain a back cover.
Q: What paper finishes and thicknesses can I have in my calendar?
A: As the UK's leading calendar printers we are proud to offer the largest paper choice of any online calender printer! So you can have satin, silk or gloss paper, or specialist photo paper on our HD large format calendars. The paper weights range from 160gsm up to 300gsm. Our FREE sample calendars contains different pages on different paper weights and finishes so are a bespoke calendar sample paper swatch.
Q: In what format do I send my calendar to you in?
A: If you don’t wish to use our online Calendar Design Software and want to have full offline control of your calendar we would suggest using Adobe InDesign, Microsoft Publisher or Microsoft Powerpoint. Once your calendar is ready just output it as a print ready high resolution PDF file with 3mm bleed plus crop marks. If you struggle with this you can send us the packaged InDesign, Publisher or Powerpoint files with all associated graphics, fonts and links via https://askprint.wetransfer.com or send them to us on a memory stick and we can try to add the bleed for you if you have missed it off.
Q: What Photo resolution and size do I need?
A: For HD (high definition) printing please make sure your photos are HD or high resolution, so 300dpi for the size the photo is being printed. As this instruction confuses most people our advice for this is look at the photo file size which nearly always corresponds to resolution. So photos:
- over 5Mb will be HD or very high resolution.
- 2-5Mb will be high resolution and should be fine to print.
- 1-2Mb are medium resolution and in 95% of cases are fine to print.
- 0.5Mb (500Kb) - 1Mb are low to medium resolution, so not High Definition but are generally OK in most cases but can sometimes appear slightly blurry / out of focus.
- 200Kb - 500Kb are low resolution so won’t be perfect, but you may get away with them, but they are likely to be slightly blurry / out of focus.
- Less than 200Kb are not really suitable, so may be pixilated, but if that’s all you have we will do our best, but we advise you having a printed proof first so you are not disappointed.
Another tick is to enlarge your photo to 200% on screen from the size it will be printed, if it looks sharp it should print OK, if it looks blurry/fuzzy/bitmapped in any way that is how it will likely look printed. If you are unsure we offer a printed proof for £9.99 (free for orders of 100 or more).
Q: What is your minimum quantity?
A: Our minimum order quantity is very simple, there is no minimum order quantity and you can order just 1 calendar if you wish. However the cost per calendar goes down the more you order. To receive our FREE printed proof, FREE design service and FREE delivery the minimum order quantity is 100 Calendars.
Q: How do I put our Calendar for sale in your ASK Online print-on-demand shop?
A: To put your calendar for sale in our ASK Online print-on-demand calendar shop on www.fluidic.co.uk create it in the normal way in our online calendar software. Then at checkout Payment Stage 4 choose "Please Invoice me to Pay Later" rather than the pay by Credit Card option. That way there will be nothing to pay upfront, please note the system will auto send you an invoice so just ignore that. Put in the job notes that the calendar is for selling in our shop and the job will enter our workflow and we will proof it to you and request your logo and information for the shop page as well as the prices you wish to sell at if different from our recommended prices.
Q: Can we see a printed sample of our calendar before we order?
A: YES. Our FREE sample calendars give a good demonstration of our binding and calendar printing quality. However, to make sure you have not missed anything, YES we also provide a FREE printed proof (if time allows) before printing the main run, but this is only after ordering your calendars and as long as you are ordering 100 or more. If you are ordering less than 100 we just charge £10 for this service.
Q: What software do you recommend we use to create our calendar?
A: If you wish to work offline we recommend using Adobe InDesign which is the world’s leading professional design software. But we understand not everyone has access to this and Mircosoft Publisher which comes with Microsoft Office is a popular and adequate alternative. Some Schools also produce Calendars using Powerpoint. And Canva online is also becoming more polular. Whichever package you use please ensure you set up the master document with 3mm bleed when you create it. If you are unsure how to do that please contact us and we will guide you through it, but a quick easy solution in Publisher is to setup your A4 document 216mm x 303mm with a 3mm margin, so the margin guide in effect becomes your visual guide to where the page will be trimmed to when print finishing.
Q: How much is delivery?
A: Delivery of your main run is FREE for orders of 50 or more. For re-orders and re-prints of quantities less than 50 calendars delivery is £12.
Q: Can ASK design our calendar?
A: Yes we can, but this will have additional costs if your order is less than 100 calendars. Our aim is make your calendar as competitively priced as possible, which is why we’ve created lots of sample layouts and templates in InDesign to both help you and inspire you. As long as you have a go online we try to look at and clean up every design, and we always send you a PDF proof before printing.
Q: How many photos and sponsors logos can we have in our calendar?
A: As many as you like. Most of our templates lend themselves to multiple photos and montages. And if you are taking advantage of our free design we try not to limit you. Many charity calendars we design have multiple photos per month as the more of their supporters photos are in it the more sales they get!
Q: If we run out of calendars can we re-order?
A: Yes, we hold all artwork on file for three years. For cost effectiveness re-prints need to be ordered in multiples of 2 for A4 size and multiples of 4 for A5 size, and we hold the same price per Calendar for re-prints as the initial price per calendar. However, depending on the print quantity we may on occasions have to charge a small delivery fee for re-prints of less than 100 calendars.
Q: Will you ship your calendars overseas?
A: Yes, we are happy to print calendars and ship anywhere in the world. In fact we regularly produce an annual charity calendar to an organisation in Brunei. For deliveries outside of the UK delivery is not included in any of our prices and we normally ship by TNT or UPS.
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